Refund policy
We do not offer refunds or replacements when customers enter the wrong shipping address.
We do not offer refunds on personalized products.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is
provided by our customer service representatives.
(2) Email us at Hello@goodyfe.com (Name, Order Number, and any information of
why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process
through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will
reship it to you. You will need to pay a shipping and handling fee to cover the costs of
reshipping. If you choose not to have us reship the order, we will refund you, but the refund
will not include original shipping costs, priority processing or insurance. There will be a 30%
restocking fee taken out of the refund as well.Sometimes these packages are refused by the manufacturer and destroyed by the postal
carrier. Sometimes they end up lost in transit. In any case in which we do not receive the
package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of
charge. If you want to change the address, you will need to pay the shipping and handling
fee.
Order Cancellation
All of our products that are printed on demand, especially for each customer at the time that they
order. Because of this, we can only cancel or modify orders within the first 12 hours after
purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original
packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking
number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
For inquiries and any other concerns, you may contact us through the following
channels:
Email : {Hello@goodyfe.com}
RETURN AND EXCHANGE POLICY
RETURN & EXCHANGE PROCESS FLOW
At Goodyfe, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the
original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via Hello@goodyfe.com
Please note, any health/wellness items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
● T o begin the returns process, please send an email to our customer service
support team at Hello@goodyfe.com with your Name, Order Number,
Picture of the defective product/incorrect item and reason for return/refund.
● As soon as we receive the request, our customer service team will review the
order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will be sending you
a return label to your email address.
● Package your return using the return label from our customer service team and
drop off at a UPS facility. You need to use the return label sent by our customer
service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once
received, we can do one of the following options:
● We can refund your original form of payment in 3-5 business days.
● We can send a replacement of the order and have it ready with the
next 72 hoursIf your tracking number states your order was delivered, but you claim you did not receive it,
we have to rely on the tracking number. We would require you to provide a claim id from the
local post office and validate it, as soon as the review is complete, we will be sending a
replacement.
We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.
Have more questions? Reach out to our Customer Support Team at email Hello@goodyfe.com